Job Description:Purpose of the Job:Acts as liaison between Sales, Operations, and Vendors to ensure smoothtransactions with a heavy focus on customer service and process improvements.Assesses, audits, and proposes and implements revision of methods of operation,policies and procedures, or other changes to reduce costs, improve customerexperience and improve processes.Primarily Roles & ResponsibilitiesManage all aspects of shipping routes and delivery, specifically with regardto customer satisfaction. Proactively anticipates and defuses potentialcustomer and vendor problems related to freight, packaging and delivery.Develop and implement transportation strategies for both international anddomestic freight servicesAudits freight Invoices (domestic and International) and the freight appliedto sales orders. Approves and/or recommend invoice payment.Responsible for improving the routing of all shipments to achieve costreductions in transportation costsCreate and maintain key freight KPIs for the logistics operations; compilesinformation for monthly freight analysis reporting and Distribution Centermetrics reporting, calculates monthly freight accrualsAct as escalation point for communication with suppliers, 3PL, Finance,Sales, Warehouse and ManufacturingWork with transportation companies as required to resolve shipping andreceiving issuesCommunicate internally and externally regarding transportationrequirementsInterface with service providers to ensure the facilities are receivingexceptional service from the transportation service providersMaintain excellent relationships with Sales, Operations and Freight Vendorsby accurately interpreting contracts, tariffs and rates and by providing accurate,clear and concise information in a timely manner.Work with Sales, Operations and Vendors to ensure the correct freight costis quoted, entered into the Black Box system, invoiced to the customer, andpaid on the invoice. Ensure compliance with all Customs requirements andprograms Evaluate existing freight rates and proposed changes in rates andrecommends changes in freight carriers, rates and discount structures.Create efficient processes to collect, distribute, and store freight quoteinformation for future order execution and invoice payment.Create routing guides and shipping instructions for inbound and outboundshipments (domestic and international). Contacts vendors to ensurecompliance.Coordinate with the Distribution Center on packaging requirements andcreates processes for order placement and inventory tracking.Manage freight claim submission and follow-up by working acrossdepartment lines and with customers. Creates processes to avoid futureclaims.Processes customer requests for industry compliance. Works withsuppliers and Product Engineering to ensure that all necessary documents arereceived and customer requests are fulfilled in a timely manner.Other duties as assigned.Skills, Knowledge, Abilities Thorough knowledge of international and domestic transportationprocesses Pricing/Quoting experience for all modes (air, ocean, rail, ground, FTL, LTL) Solid knowledge of domestic and international geography includingcountries, major cities Ability to read, analyze, and interpret general industrydocumentation/communications Experience working with ocean carriers & co-loaders on global ratenegotiations Experience reviewing and negotiating transportation contracts Evidence of process improvement implementation Proficiency with SAP (or similar ERP system) and Microsoft Officeapplications Strong analytical and problem solving skills Ability to interpret tariffs and contracts Ability to recommend and implement process improvements Strong organizational skills Ability to multi-task and prioritize within many different projects Excel in time management Ability to ReportingEducation/ Experience Requirements Requirements: Bachelor's degree or equivalent 5 to 10 years of experience in similar role
