Retail Sales Officer

WhiteCrow Research

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 2 months ago
About our client:Our client is the organization that brought about a paradigm shift in the Indian watch market by introducing futuristic quartz technology paired with international styling. Today, they are the fifth-largest integrated, own-brand watch manufacturer in the world.By presenting quartz watches with a global aesthetic, our client transformed the Indian market. They have sold 150 million watches worldwide and now manufacture over 15 million watches annually.Supported by more than 6,000 employees, two exclusive design studios for watch and jewelry design, and ten manufacturing units, our client continues to grow—setting new standards in innovation and quality and earning admiration worldwide.Responsibilities:
  • Greet and assist customers in a courteous, professional, and engaging manner.
  • Understand customer needs and recommend appropriate jewellery options.
  • Achieve monthly and quarterly sales targets.
  • Maintain in-depth knowledge of products, including materials, craftsmanship, certifications, and pricing.
  • Ensure high standards of visual merchandising and store cleanliness.
  • Handle customer queries, concerns, and feedback promptly and professionally.
  • Manage billing and basic inventory processes.
  • Ensure security and care of high-value items at all times.
  • Support store events, promotional activities, and new launches.
  • Build strong relationships with repeat and potential customers.
Requirements:
  • Graduate in any discipline (preferably in commerce, business, or fashion).
  • 2–5 years of retail sales experience, preferably in jewellery, watches, or luxury fashion.
  • Excellent interpersonal and communication skills.
  • Strong sense of responsibility and personal integrity.
  • Sales-oriented with a customer-first mindset.
  • Basic knowledge of gold, diamonds, and hallmarking standards (preferred).
  • Comfortable working in shifts, weekends, and during festive periods.

WhiteCrow Research