Company : Infosec VenturesRole : Customer Success AssociateLocation : Gurgaon, Sector-18Mode : 5 days a week from OfficeWho are we looking for?Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting-edge technology, performing analyses, updating business rules, presenting results to the clients, and answering queries on deliverables and generating focused insights.Experience : Min. 2-4 Years of work experienceRequirements :- Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.- We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.- Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.Roles:1. Developing and managing client portfolios.2. Analyzing customer data to improve customer experience.3. Hold product demonstrations for customers & improve onboarding processes.4. Mediate between clients and the organization to achieve end goals.5. Handling and resolving customer requests and complaints.6. Minimize customer churn to increase customer retention. (ref:updazz.com)