BPO Associate Director
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- Coimbatore, Tamil Nadu
- Permanent
- Full-time
- Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards
- Demonstrates high level of leadership, interpersonal and client relationship skills
- Provide expertise and guidance to the team on administrative and process aspects.
- Serves as liaison between team, clients, leadership, and various other support team
- Identifies opportunities for improvement; recommends possible training opportunities
- Provides input into goal setting and provides performance feedback
- Adapts team priorities to respond to customer and business partner needs
- To improve efficiency, quality and services of ongoing projects/processes
- Ensures team is meeting or exceeding contractual and service level obligations to customers
- Collects customer's needs and translates to appropriate solutions
- Interacts with customers and internal departments to resolve issues
- Adhere to all appropriate and agreed standardized processes and procedures
- Attending customer and leadership calls to gather feedback and updates
- 12+ Years of experience in Banking BPO is preferred.
- Must have Transaction Monitoring - KYC, AML, Financial Fraud & CDD Experience.
- Minimum of 4+ years of Team handling is a Mandatory with the minimum team size of 50+
- Must have exposure on Automation Implementation.
- Preferably with Screening, Mortgage, Fraud Investigation, Transaction Monitoring or Account Operations experience.
- Prefer to have ACAMS certification.
- University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
- Excellent people management and interpersonal Skills
- Excellent influencing Communication skills
- Strong analytical/problem solving skills
- Strong knowledge, understanding and application of project management principles and methodologies.
- Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM
- Ability to communicate (oral/written) effectively in English to exchange information with our client.