Join our Team About this opportunity We are looking for a skilled professional with strong expertise in Problem Management within the Transport/IP domain. This role requires driving network stability, ensuring permanent fixes for recurring issues, and leading cross-functional collaboration with engineering, operations, and vendors. You will work with advanced technologies across Optical Transport, IP/MPLS, Microwave, and Transmission networks in a multi-vendor environment (Nokia, Huawei, Cisco, Juniper, Ciena, Infinera, Ceragon, NEC, Dragonwave, Ericsson, etc.). This is a critical role to enhance service reliability, improve customer experience, and enable efficiency through process excellence and automation. What you will do Lead the Problem Management process to minimize recurring incidents and business impact. Conduct Root Cause Analysis (RCA) for critical network/service issues and implement permanent fixes. Collaborate with engineering, operations, and vendors to drive effective solutions. Manage problems across Optical Transport (ROADM, OTN, DWDM, XGS-PON) and IP/MPLS (BGP, OSPF, MPLS, L2VPN) networks. Maintain accurate problem records, monitor KPIs, and track improvement plans. Drive process improvements and automation to enhance operational efficiency. Engage stakeholders with clear communication, analysis, and presentations. Deliver excellent customer handling with strong ownership and accountability. The skills you bring Bachelor's degree in Telecommunications, Electronics & Communication, Computer Science, or related field. 5+ years of experience in Problem Management roles within Transport/IP domains. Technical Expertise 1. 1. Microwave & Transport Equipment: Ericsson MLTN (NPU, LTU, MMU, Hi-cap), Huawei RTN (910/950/980/910A/950A), Mini Link Traffic Node, Microwave SDH/PDH/XPIC, Mini Link E, Mini Link Hi-cap, RTN platforms. 2. Transmission Technologies: Packet Radio, UBR, IP, SDH, PDH, MW DCN, Ring Protection, Microwave Technology, IP Routing, OSPF, RIP, Static Routing. 3. Transmission Equipment: Ceragon, NEC, Dragonwave, Ericsson, Huawei (IP20C, Ipaso, Harmony Enhanced, Harmony+, Hub 800, TN, RTN950/910, AXX, OMS, Hi-cap, DXX, etc.). 4. NMS Servers & Tools: Ceragon (Ceramap/Polyview), NEC (PNMSJ), Dragonwave (Netviewer), Airspan (Netspan), Ericsson (MLM, SOM, SOE-M), Huawei (U2000 Server). 5. Network Support: Troubleshooting KPI degradation, path link imbalance, uplink/downlink quality issues. 6. Routing & Networking: BGP, IS-IS, OSPF, L2VPN VRF, BGP/MPLS-based networks, complex L2VPN and path selection policies. Optical Transport: 1. 1. OTN - troubleshooting, multiplexing, and performance management. 2. XGS-PON - FTTH/FTTB technologies and fault analysis. 3. DWDM - spectrum analysis, service restoration, multi-channel transport. 4. ROADM - optical switching, wavelength assignment, fault isolation. Other Skills 1. 1. Strong knowledge of ITIL v3/v4 Problem Management framework. 2. Excellent communication, stakeholder management, and analytical skills. 3. Ability to deliver results under pressure while maintaining high service standards.
