Technical Support:Provide first-line support to users encountering hardware, software, and network-related issues.System Maintenance:Install, configure, and maintain workstations, software, and network infrastructure.Troubleshooting:Diagnose and resolve technical problems efficiently, providing step-by-step guidance to users.Documentation:Document and track customer issues and interactions within a ticketing system.User Assistance:Assist users with software installations, upgrades, and general technical questions.Collaboration:Work with other IT team members or departments to resolve complex issues.System Monitoring:Keep a close watch on system performance and provide updates and backups.Security:Implement and enforce data security measures and educate users on best practices.
