Patient Services Back Office Associate
- India
- Permanent
- Full-time
With decades of experience in medical billing, practice management, and revenue cycle management, PracticeMax has a proven track record of delivering tailored solutions that optimize efficiency and boost revenue. Our team of industry experts at PracticeMax is dedicated to ensuring client success by providing personalized support and guidance throughout the optimization process.Job Summary:The Patient Services Back Office Associate is responsible for delivering excellent customer service while managing medical billing, claim follow-ups, and collections to ensure timely reimbursements. The role involves working with multiple practice management systems, with product and workflow training provided.Primary Functions:Address and resolve patient and provider billing inquiries related to services provided.Audit patient balances and escalate accounts requiring adjustments, following customer-specific guidelines.Update patient records, including home/billing address, contact details, and insurance information.Rebill claims as necessary while reviewing collection accounts.Generate and print patient statements while ensuring accuracy and completion.Process payments through client payment portals.Review and work on bad address/return mail reports, updating patient demographic information as required.Review collection reports and generate collection progression letters based on customer-specific processes.Prepare accounts for distribution to collection agencies as per defined protocols.Safeguard protected health information (PHI) and ensure compliance with HIPAA guidelines in all responsibilities.Crosstrain on various team tasks to ensure business continuity and provide backup support when needed.Support departmental and company goals and policies as a team player.Maintain good attendance and adhere to scheduled work hours, including timely returns from breaks and lunch.Escalate unresolved issues to the Patient Services Manager or Director as necessary.Work Mode: RemoteShift Timings: 6:30pm to 3:30am IST
Location: Remote-IndiaWhat We Are Looking For:1. 1 to 3 years of working experience into RCM OR Medical Billing.2. Working experience of reading EOB3. Understanding patient charts, updating bad addresses4. Working on small balance adjustments & running statements5. Working on different software systems6. AR Experience: researching claim problems and reading EOBsWhat Would Make You Stand Out:1. Math skills2. Working occasionally on auditing accountsSoft Skills/ Behavioral Skills:1. Excellent Communication Skills (Written & Verbal)2. Working Independently.3. Critical ThinkingBenefits:Annual Public Holidays as applicable30 days total leave per calendar yearMediclaim policyLifestyle Rewards ProgramGroup Term Life InsuranceGratuity...and more!