Manager- Showroom setup & Visual Merchandizing

Bangalore, Karnataka
Permanent
Full-time

1 month ago
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Position Summary with Job ResponsibilitiesPosition Name Regional Team Lead – Showroom setup and visual merchandizingPurpose of the position

To drive the set up on new showrooms while adhering to the defined timelines and infra guidelines. To ensure that existing showrooms are adhering to the infra and VM guidelines defined by the Central VM team.
Absence of a dedicated field team to drive and oversee the set up new showrooms, leading to inferior quality, inconsistency of showroom infra, and delay in outlet onboarding Dimensions of the position
The role holder is responsible for the set up of new TML dealer outlets as well as ensuring that the existing outlets are in adherence to the guidelines for infra and visual merchandizing

Personal Profile
Education • Master in design – Interiors / Fashion
Skills -Proven experience in customer facing showroom infra design and visual merchandizing, evidenced through track record or references

Proven experience in Project management of infra projects
Strong knowledge of marketing, branding, especially point-of-sales marketing
Proven experience in program managing infra development projects
Strong Oral & written communication with fluency in English language
Strong knowledge of Automobile sales processes
Experience of managing teams and working with diverse stakeholders

Relevant Experience : Prior experience of 10+ years (total) with experience in Marketing and at least 2-3 years experience in showroom design and showroom set up for a customer facing businessEducation - Master in design – Interiors / FashionWork ExperienceKey Responsibilities :

Outlet setup and approval:

Monitor the progress of outlet development as per the timelines and resolve bottlenecks faced through liaising with vendor, dealership, and TML teams
Confirm the completion of outlet set up and hand over to the Central Store Setup team for approval of readiness • % of stores ready within defined timeline

2 Staff grooming guidelines and hospitality SOPs

Verify the adherence to staff uniform and grooming guidelines at store level through periodic checks and audits • Customer feedback (SSI, NPS scores)
Mystery audit scores

3 Audit of showroom and workshop infra

Conduct periodic (quarterly) audits of showroom and workshop to verify whether the infra guidelines are being met
Conduct review with dealers non-compliant on infra guidelines, and design course correction plan
Present audit findings to leadership as well as Sales & After Sales functions * Infra audit scores

Mystery audit scores
% audit schedule adherence

Tata Motors Leadership CompetenciesCustomer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectationsDeveloping Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excelDriving Execution - Translating strategy into action and executionLeading by Example - Encouraging and following ethical standardsLeading Change - Recognizing the need for change, initiating and adapting to changeMotivating Self and Others - Inspiring teams and individuals

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