Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Technical Associate - L1 Service desk support Responsibilities . Level 1 IT Technical support . 24/7 support with Rotational Shifts & Weekly Off&rsquos Strong customer service orientation Need to be flexible with both Voice & Non Voice Support Demonstrated ability to handle multiple tasks with little to no forewarning Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events . Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively . Document & add new issues/solutions to Knowledge Management Repository . Use of soft skills - Listen, Empathy, Courtesy etc. . Utilize professional techniques to retain & delight customers. . Provide quality service & resolve concerns efficiently & professionally . Above all, take full ownership of the Incident from Creation to Closure Qualifications we seek in you! Minimum Qualifications . Graduate in any stream . Must have relevant experience in the technical support area Preferred Qualifications/ Skills Good communication and documentation skills Need to be flexible in working from Office Should have understanding of below Technical Skills: Basic Networking Win 10/11 MS Office 365 IE / Edge,Chrome,Firefox PC/Laptop/Handheld/Printers Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
