Technical Associate - Service Desk

Genpact

Hyderabad, Telangana
Permanent
Full-time

19 days ago

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Technical Associate - Service DeskThis role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintaining accurate documentation.Responsibilities

Assist end users through chat sessions, addressing their queries and concerns promptly.

Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.

Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.

Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.

Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.

Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.

Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.

Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.

Qualifications we seek in you!Minimum Qualifications / SkillsGraduate in any streamPreferred Qualifications/ Skills

Good communication skills

Demonstrate proficiency in the following technical skills:

PC/Laptop

Basic Networking

Chrome, Edge & Mozilla Firefox

Operating systems

MS Office 2016

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact

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