General Manager

• Minimum 7 years of experience in a managerial role within the hospitality industry, demonstrating strong leadership skills.
• Expertise in handling day-to-day operations of a hotel (Mandatory skill).
• Proven experience in creating and managing hotel budgets including forecasting revenue and expenses (Mandatory skill).
• Ability to handle guest complaints effectively, ensuring high levels of customer satisfaction (Mandatory skill).
• Competence in planning and executing marketing campaigns to promote hotel services.
• Strong communication skills coupled with the ability to report to higher levels of management.
• Analytical mindset with the capability to assess and improve operational processes.
• Ability to work under pressure and meet tight deadlines while maintaining a focus on achieving business goals.

• Oversee daily operations and provide direction to the hotel management team to ensure smooth functioning.
• Create and manage operational budgets, including revenue forecasting and monitoring expenses.
• Ensure guest satisfaction by addressing complaints efficiently and implementing customer service improvements.
• Plan and implement marketing strategies to enhance the hotel's market presence and attract more guests.
• Maintain strong professional relationships with higher management, providing regular updates and reporting.
• Supervise and motivate staff to deliver quality service, implementing training and development programs as needed.
• Develop and implement policies and procedures to enhance operational efficiency.
• Monitor industry trends to ensure the hotel remains competitive and innovates in service offerings.

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