Job Description (Posting). Service Now capabilities Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications, Flow Designer, Script Includes etc Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies Develop existing and custom applications within ServiceNow including integrations with other applications Hands-on experience in Service Catalog/Service Portal modules Create and use update sets to move customizations between ServiceNow instances Design for and maintain a highly available and recoverable environment Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC Responsible for reviewing requirements to ensure that they are provided in enough detail to be accurately estimated Work with process managers to fully understand business functionality, pain points, and areas of improvements Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology Proactively keep ServiceNow skills current Mentor and share technical knowledge with service management team Less weightage skills EUC Automation BOT Solution lead, EUC Automation for Solution design with respect to solutions, Runbooks, and AI/ML Algorithm Responsibilities Identification, Design, and Deliver - Automation solution, RB, & AIOPS use cases Internal coordination for Automation tool and Infrastructure provisioning Manage group of Developers and ensure team KPI s and self KPI s are driven Produce Timeline/Sprint view for team development planning. Ensure regular quality checks and assessment of designs and adherence to development standards Manage a healthy Automation repository at all time, and build process to sustain growth. Enable a strong learning and development culture within the team to ensure constant Upskilling Required Skills & Competencies Understanding of DWP (EUC) Operations Automation tools like ServiceNow orchestrator, ITPAM orchestrator, MSSCORCH etc.,ML/Analytics tools like BI, ServiceNow ITOM etc., Runbook techniques like Shell scripting, Power shell, Python, etc. Agile fundamentals, Azure Devops to manage end to end development life cycle Strong communication and presentation skills - Interact with BU heads, Solution Architects & leadership with ability to communicate both business and technology requirements. Ability to collaborate with multiple stake holders to get things done mainly with line of influence Proven experience in documentation (Excel, Word, power point, Project) and Client presentations Scripting Good Windows PowerShell scripting experience Hands-on with PowerShell Workflows development Experience in developing PowerShell DSC resources Good hands-On experience and strong in Windows PowerShell, Unix Shell Scripting or Python/Perl Programming knowledge. Knowledge on Java, Apache Groovy is a plus. Sql Server Database writing DML and DDLs is a plus. Knowledge in process tools like ServiceNow, Network knowledge (1.) To be responsible for managing the team and enabling skill upgradation. (2.) To stay updated about industry trends and technology innovations (3.) To be responsible for the solution pertaining to Technical Infrastructure being implemented for a customer and its acceptance (4.) To be responsible for understanding customer requirements and create infra Qualification B-Tech Skill (Primary) DWP-UCC-UC AUTOMATION
