Chat Support Executive
Om Ak Solutions
- Panchkula, Haryana
- Rs. 15,000 per month
- Permanent
- Full-time
- Proficiency in live chat platforms to efficiently manage customer inquiries and provide quick responses.
- Excellent time management skills to prioritize tasks and ensure timely resolution of queries.
- Strong problem-solving abilities to analyze issues and provide effective solutions to customers.
- Experience with CRM tools to maintain accurate records of customer interactions and feedback.
- Ability to multitask and handle multiple customer interactions simultaneously.
- Adaptability to process optimization techniques to improve efficiency and customer satisfaction.
- Outstanding communication skills, both written and verbal, to effectively engage with customers.
- Basic understanding of IT services and consulting industry to better serve client's needs and concerns.
- Respond promptly to customer inquiries through live chat platforms, ensuring a positive customer experience.
- Identify and address customer needs efficiently, providing personalized solutions.
- Maintain up-to-date knowledge of products and services to address customer questions effectively.
- Collaborate with other departments to resolve complex customer issues and improve service delivery.
- Manage and update customer records in CRM tools, ensuring accuracy and completeness.
- Monitor and evaluate customer interactions to identify trends and suggest process improvements.
- Meet personal and team performance goals related to customer service metrics.
- Provide feedback to management on customer interactions and suggest ways to enhance service quality.
Expertia AI Technologies