Shared Services Manager

• Oversee day‑to‑day operations of the Billing, AR, AP, and Payroll shared services teams.
• Ensure timely and accurate processing of invoices, collections, vendor payments, employee payroll, and related financial transactions.
• Monitor workflow, adjust staffing needs, and maintain appropriate workload distribution.
• Establish, track, and report on KPIs across all functions.

• Develop and maintain standardized processes, policies, and documentation across Billing, AR, AP, and Payroll.
• Identify and lead improvement shared services initiatives, including automation opportunities (ERP enhancements).
• Implement best practices to improve accuracy, reduce cycle times, and enhance customer satisfaction.
• Partner with IT and other departments on system upgrades and process integrations.

• Ensure all transactions are processed in alignment with GAAP, internal controls, and company policies.
• Develop Rate Schedules for company and specific clients to optimize return.
• Monitor and develop tools for proper cash control and forecasting.
• Reviews General Ledger for balances and appropriateness.
• Maintain robust controls related to billing accuracy, cash application, vendor setup, payroll processing, and approval workflows.
• Support internal and external audits, including documentation, reconciliations, and remediation plans.
• Oversee tax compliance related to payroll and vendor payments (e.g., W‑9/1099, garnishments, payroll tax filings).

• Serve as the primary point of contact for escalations related to billing issues, payment inquiries, payroll discrepancies, and process concerns.
• Collaborate with finance, HR, operations, and other business units to ensure alignment and service excellence.
• Communicate performance, improvement plans, and service delivery updates to leadership.

• Manage and develop a multi‑disciplinary shared services team across Billing, AR, AP, and Payroll.
• Set performance goals, conduct performance reviews, oversee training, and support career development.
• Ensure work teams are utilizing AI to enhance productivity.
• Promote a culture of accountability, teamwork, problem solving, and continuous improvement.

• Salary Range: 15 to 25 Lacs/year depending on location, education, experience, and any certifications directly related to the position. [This role is eligible for overtime or premium pay, employee-recognition programs, and additional annual incentive / discretionary bonuses, of which are based on company and individual performance and goals.]

• As an employee-owned firm, eligible employees also have the opportunity to participate in SSOE’s stock ownership program, providing an additional level of earning and investment. We offer ownership opportunities to all employees at the Associate level and above. (This Associate-level role will allow you an opportunity to become a shareholder of SSOE).

• Benefits include health insurance, accidental death & disability, access to our Employee Assistance Program, and parental leave (paternity and maternity).
• SSOE contributes to statutory benefits programs that include gratuity and provident fund.

• Enjoy work–life balance through flexible schedules, a hybrid / remote work environment, generous PTO, and paid holidays designed to support your well‑being. [This role is eligible for PTO carry-over, compensatory offs, leave donation, the possibility for international travel, and flextime shifts to choose from in order to lessen the burden of the rush-hour traffic in Mumbai.]
• Build direct relationships with leadership through regular access, open communication channels, and structured mentorship that supports both technical and professional growth.
• Engage in company‑funded, employee‑led clubs that strengthen connection, community, and cross‑team collaboration—creating a supportive workplace that extends beyond project work.
• Being part of a diverse team, you'll embark on thrilling projects from inception to completion and engage directly with some of the most innovative clients globally across industries and geographies—helping insulate your career from economic shifts while continuously building new skills.
• Embrace a culture of perpetual learning where curiosity is celebrated, innovative ideas are welcomed, educational achievement is monetarily awarded, and your career growth aspirations are fully supported with professional development, training, and resources you need to advance. [This role is eligible for educational, licensure, and certification reimbursement.]

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 10+ years of experience in financial operations, shared services, or transactional finance (Billing, AR, AP, Payroll).
• 3+ years of leadership or supervisory experience.
• Strong understanding of ERP systems.
• Demonstrated ability to manage high‑volume, deadline‑driven transactional environments.
• Solid understanding of internal controls, financial compliance, and payroll regulations.

• Certifications: CPP (Payroll), CMA, CPA, or similar credentials.
• Experience implementing or scaling a shared services model.
• Experience with Lean, Six Sigma, or continuous improvement methodologies.
• Experience with automation technologies.

• Strong leadership and team-building skills.
• Excellent analytical and problem‑solving ability.
• High attention to accuracy and detail.
• Strong communication and customer service mindset.
• Ability to manage competing priorities and deadlines.
• Comfort working with data, metrics, and process dashboards.

• 1/4 - global employees recommended SSOE to a friend since 2024.
• 1/4 - of our employees have been with SSOE for 10 years or more.
• 4/5 - approval rating on Glassdoor.
• 9/10 - portion of our clients who say they would recommend us to a colleague.

SSOE Group