Service Delivery Officer-SRGTASC-Government BusinessRegional sales

• Manage service and operation for Embassies & diplomat clientele.
• Managing the account activation process. Monitoring the rejections and ensuring time resolution of issues
• Responding to client inquiries on documentation, account activities, statements and product and/or service information.
• Coordinating with support functions, CPC/RPC/Trade/Treasury for account opening, account servicing & Trade related transactions.
• Meeting existing clients regularly, active day-to-day interaction, understanding their needs & providing best in class service & solutions.
• Responsible for ensuring that all auditble points are recorded and maintained as per the process.
• Addressing complaint and escalations received at Grievance redressal desk/ Nodal officer
• Ensuring that mails/ communications coming from clients are handled promptly
• Maintaining a strong business relationship with branch banking team & other concerned departments

Kotak Mahindra Bank