
Sustainability and Customer Success Manager
- India
- Permanent
- Full-time
- Drive commercial outcomes by helping clients unlock the full value of our Clients platform and move confidently toward climate reporting and reduction goals
- Oversee the delivery of accurate, audit-ready carbon inventories for clients in alignment with evolving regulatory standards (e.g. ASRS, ISSB, GHG Protocol)
- Act as a subject matter expert and thought leader, representing Our Client in client conversations, industry forums, and external communications
- Collaborate closely with sales, product and customer success teams to scope solutions for complex client needs and support successful onboarding
- Identify opportunities to improve product features, data quality, and automation by sharing client feedback with Our Clients product and engineering teams
- Stay current on climate disclosure frameworks, market trends, and assurance requirements to ensure our Client and its clients remain ahead of the curve
- Mentor junior team members and contribute to building Our Client internal sustainability knowledge base and culture of continuous learning
- 4+ years of experience in sustainability, climate consulting, or corporate carbon accounting, ideally with exposure to technology-led service delivery
- Demonstrated ability to create audit-ready carbon inventories and advise on data quality, boundary setting, documentation, and audit preparation, aligned to the GHG Protocol
- Understanding of relevant climate disclosure frameworks such as ASRS, ISSB/IFRS S2, TCFD, and CDP
- Experience using AI and automation tools (e.g. GPT-based assistants, workflow automation platforms, or Python/Excel scripting) to streamline processes and scale delivery
- Strong track record of working directly with senior clients and stakeholders to deliver tailored, high-quality sustainability outcomes
- Ability to translate complex technical concepts into clear, client-friendly insights and practical action plans
- Experience collaborating cross-functionally with sales, product, and customer success teams in a fast-paced, high-growth environment
- Insatiable hunger to learn, flexibility, self starter, resilience and creativity - this is an agile startup environment with lots of ambiguity!
- Flexibility in work hours and location, with a focus on managing energy rather than time.
- Access to online learning platforms and a budget for professional development
- A collaborative, no-silos environment, encouraging learning and growth across teams
- A dynamic social culture with team lunches, social events, and opportunities for creative input
- Health insurance
- Leave Benefits
- Provident Fund
- Gratuity