Senior Executive

EXL Service

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 1 month ago
Job Description:
  • ime management skills
  • 2-3 Years P2P Experience preferred.
  • Knowledge of ERP Software (GP)
  • Proficient in MS Word, MS Outlook, MS Access & MS Excel
  • Proficient verbal & written communication
  • Excellent Customer Service Skills
  • Ability to prioritize & multi-task.
  • Exhibits meticulous attention to detail.
  • Excellent problem solving & analytical skills.
  • Team player (Working in Dept. with a staff of 16)
  • Ability to learn quickly.
  • Processing of all kinds of PO's and Discrepancies received from client.
  • Weekly responsibilities include ensuring Ticket closure, PO reporting, Pivot reports and Vendor reporting analysis.
  • Discrepancy Handling -Research & resolve outstanding vendor discrepancies.
  • Query Handling - Provide excellent customer service by responding to email requests within 24 Hrs
  • Recognize and escalate urgent/sensitive issues to Manager.
  • Perform Vendor Reconciliations
  • Completed additional tasks as assigned.
  • Ensure SLA target is achieved.
  • Train new staff on all the process and related software/applications
  • Eliminate nonvalue additions in the process.

EXL Service

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