Job Category: Hotel-HousekeepingJob Description:Lead the Housekeeping function across a 12-hotel Holiday Inn Express portfolio, ensuring consistent delivery of the brand's Simple. Smart. Spot On. guest experience through high standards of cleanliness, room readiness, and operational efficiency. Drive compliance, quality assurance, and guest satisfaction aligned with IHG's True Hospitality service behaviors.What this role delivers to hotelsConsistent standards across all properties ,eliminating variability between hotelsImproved guest satisfaction related to rooms, hygiene and readinessOptimized housekeeping costs through standardized staffing models, linen control , and vendor managementImproved audit performance (IHG QA, hygiene , safety , statutory )Drive operational excellence through efficiencyYour day to dayAt Holiday Inn Express, we're all about travel that's simple AND smart. That means we offer more to our guests where it matters most. Clean, comfortable rooms? Check. A consistent and reliable stay experience? Always. We're focused on getting our guests more than ready. So we're always ready. Are you?PeopleLead Housekeeping operations across the portfolio, setting cleanliness and maintenance standards.Coach and Develop Executive Housekeepers and team members to HIEX brand standards.Conduct regular training sessions on SOPs, hygiene, and safety practices.Drive a strong “one team” culture across properties and shifts.Manage staffing models, productivity benchmarks, and cross-property resource planning.FinancialBuild and manage the Housekeeping budget, ensuring alignment with cost per occupied room (CPOR) targets.Optimize labor costs, linen usage, and cleaning supplies through effective forecasting and control measures.Manage vendor relationships for laundry, cleaning supplies, and outsourced services.Track KPIs such as room cleaning cost, linen loss, and productivity ratios. * Implement cost-saving initiatives without compromising quality.Guest ExperienceEnsure all guest rooms , back of the house and public areas meet brand cleanliness and presentation standards.Maintain high levels of room readiness and minimize turnaround time.Monitor guest feedback (Guest Love/Heartbeat, OTA reviews) and address recurring issues.Ensure availability of room amenities and adherence to brand standards.Drive consistency in delivering a clean, comfortable, and hassle-free stay experience.Responsible BusinessEnsure compliance with hygiene, safety, and audit standards across all properties.Maintain adherence to environmental and sustainability practices (linen reuse programs, waste reduction).Ensure proper handling of chemicals and adherence to safety protocols.Drive compliance with statutory and regulatory requirements.What we need from youBachelor's degree in Hotel Management or related field.10 - 12+ years of Housekeeping experience with multi-property or cluster exposure preferred.Strong knowledge of housekeeping operations, inventory control, and quality audits.Proven track record in improving cleanliness scores and operational efficiency. * Strong leadership, training, and stakeholder management skills.Ability to travel across properties and work flexible hours.AccountabilitiesConsistent delivery of housekeeping standards across all properties.Improvement in guest satisfaction related to cleanliness and room comfort.Compliance with safety, hygiene, and audit requirements.Achievement of financial targets including CPOR and cost efficiencies.How do I deliver this?Deliver True Hospitality through:True Attitude - caring and attention to detail * True Confidence - operational expertise and leadershipTrue Listening - understanding guest expectations * True Responsiveness - prompt and efficient serviceWhat we offer5-day work weekOn-duty mealsMedical insurance & ESIC (as applicable)Learning & development opportunitiesEmployee stay and F&B discount across IHG hotels (as applicable)Global Internal transfer mobility within IHG (optional, subject to eligibility & NOC)
