CBS-BMC-Technology Enablement-Associate-Social Media Product Management

Kochi, Kerala
Permanent
Full-time

3 days ago

At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.DisciplineTechnology EnablementRole TypeSocial Media Product Associate - AssociateThe opportunityThe position is for a Social Media Product Associate within EY Global Delivery Services. The candidate will support EY BMC teams and work closely with marketers and other stakeholders to manage social media platforms and tools. The ideal candidate should have experience with social media management tools like Hootsuite and business managers such as Meta Business Suite.This role requires a detail-oriented individual capable of following complex processes. The candidate will support projects and processes such as social media audits, ad account reviews, and password management. They should be motivated, resourceful, and committed to the success of our social media initiatives. The candidate will collaborate with global and local teams, and be aware of cross-cultural sensitivities. They are expected to learn quickly and stay updated on social media platform changes and best practices.Your key responsibilities

Assist with the review and update of social media account lists and contacts
Manage passwords and security protocols for all social media accounts
Support social media management projects, including Hootsuite paid media onboarding, ensuring accuracy and efficiency
Oversee the onboarding of new social media profiles and manage existing accounts
Aid the product manager in drafting processes and training materials
Provide social media account owners with access to relevant resources
Stay informed about the latest social media tools and technologies
Ensure all profiles are correctly set up and comply with guidelines
Proactively identify potential challenges and propose solutions
Build and maintain effective relationships with peer groups and key internal stakeholders
Adhere to EY's quality standards and procedures, including verbal and branding guidelines

Skills and attributes for success

A bachelor's degree
3-5 years of experience in social media management
Experience in management of Hootsuite and/or Talkwalker
Proficient in use of tools such as Meta Business Suite
Proficient with social media platforms and employee advocacy tools (e.g., Hootsuite, Haiilo)
Strong understanding of social media management best practices
Strong organizational skills
High attention to detail
Ability to support multiple projects simultaneously
Strong communication and interpersonal skills
Willingness to learn and adapt to new tools and technologies as needed
Good problem-solving abilities to address challenges related to account management
Strong communication skills
Up-to-date understanding of major social media networks (Facebook, X, LinkedIn, Instagram, YouTube, TikTok)
Interest in social media, including trends, analytics and/or listening
Proficient in MS Office (Word, PowerPoint, Excel)
Experience in coordination, stakeholder management and project management
A team player

To qualify for the role, you must have

Social media management experience
Experience in working within a B2B brand
Ability to work as part of an agile team, demonstrating independence and flexibility
Ability to think critically, analyze information, and make actionable recommendations
Meticulous attention to detail and strong project management skills
Commitment to continuous learning

Ideally, you'll also have

Track record in management for Hootsuite, Talkwalker
Track record in management for Meta Business Suite, LinkedIn Business Manager
Strong US English writing skills
Experience in account management and customer service

Technologies and Tools

Social media tools: Hootsuite, Talkwalker, Meta Business Suite, LinkedIn Business Manager
MS Office: Word, PowerPoint, Excel

What we offerEY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland, and the UK - and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
Success, as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs.
Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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