ABOUT US Our Organisation We are the world's learning company with more than 20,000 employees where we serve people in the community (nearly 200 countries). We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From shaping lessons of the future, to taking assessment of learning online, we are always re-examining the way people teach, tutor and learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology-and each other to surpass these boundaries-we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small. At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve. Pearson is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top 100 Employers LGBTQ+ in the UK. We are a Disability Confident committed employer and were recognized in the Best Employers for Diversity 2019 awards. We are featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). We are proud to offer an exceptional and supportive environment to develop your professional career. You can learn more about our diverse and inclusive culture here: https://pearson.jobs/pearson-life/#diversity Job Purpose This role is based within Pearson Workforce Skills vertical - in the Performance Zone MENAT Region. Pearson delivers career and skill-based qualifications and services in more than 50 countries, but we believe we are just scratching the surface in terms of meeting demand. Our customer always comes first - be that the students who wants to develop their future success through education - Governments who are seeking to effectively skill their population - and employers and providers. The WFS Account Manager will work closely with the Head of Vocational Qualifications Schools and to promote Workforce Skills Qualifications and to provide sales administration support. The main objective of this role is to provide administrative and advisory support to the Head of Vocational Qualifications Schools existing customers across the MENAT region. Key Accountabilities: Promote Pearson's Work Force Skills Vocational Qualifications and its services to private schools within the MENAT territories. Provide customers with a range of sales administration support in liaison with the Head of Vocational Qualifications Schools. This includes and not exclusive to: Resolving existing customer queries Deal with BTEC resources queries including setting up free trials and organizing quotes. Processing qualification approval documentation for customers and following up with team members to expedite the process. Liaising with Credit control teams and customer in resolving bad debt collection Work with the International Quality and Training teams to ensure customers have been allocated an International Standards Verifier/Quality Advisor in a timely fashion, as to ensure agreed revenue targets are not impacted. Use Sales Force regularly to update contacts, add new school accounts and check for MENAT schools marketing leads. Maintain regular communication with the schools across the MENAT region as and when required. Proactively keep up to date on industry and customer specific issues Personal Style and Behavior You will be accurate, flexible and responsive; hard working, organized, enthusiastic and able to juggle multiple priorities. You will feel confident working alone as well as part of wider teams and be capable of learning quickly and tackling any challenge with energy and commitment. You will be able to communicate effectively with a range of stakeholders. Skills / capabilities: Essential Excellent relationship management and interpersonal skills Strong organizational and communication skills Perform account management related duties and ensure that customers needs and deadlines are met Leverage management tools to analyze data on a variety of critical business drivers Excellent spoken and written command of English Act as an ambassador for Pearson both in the market and within our Global operations. Desirable Experience of working within the UK qualifications education sector Work setup This is a Hybrid working role. At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small. Under Pearson organization, the Growth markets are an exciting, dynamic group of international markets including Brazil, China, India, South Africa, the Hispano-America and the Middle East regions. Pearson's Growth markets contain 55% of the world's population and 60% of the world's youth population. The middle class in these countries is rapidly expanding and education is a critical part of this transition. The MENAT Hub includes UAE, Qatar, Oman, Bahrain, Kuwait, Lebanon, Jordan, Syria, Iraq, Iran and Yemen, Egypt, Algeria, Tunisia, Morocco and Turkiye.
