IT Technology Services Specialist
SAP
- Bangalore, Karnataka
- Permanent
- Full-time
- Handling Incidents, Alerts, and Service Requests
- Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
- Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs
- Conceptual design, configuration, and administration of server landscapes with a focus on Linux Operating systems
- Troubleshooting and resolving any Application and Database issues that impact the customer's business
- Managing daily operations ensuring high availability
- Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team
- Coordination with international teams in global projects/crisis handling/de-escalation initiatives
- While cross-trained in all topic areas (Basis/application, OS and Database), you'll specialize in one of these areas and own incidents and service requests closure end-to-end
- 5 to 9 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
- Working knowledge of Business Object Products (BOBI, BODS etc)
- Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
- Basic knowledge of Network and Storage
- Basic knowledge of one or more of the following products is preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
- Experience working in an international environment, being able to work effectively with international and virtual teams.
- Capable in technical documentation and creation of knowledge-based assets (KBAs)
- Ability to continuously acquire new knowledge proactively and independently.
- Analytical and solution-oriented thinking
- Effectively resolve/drive resolution of Critical Incident & Problem Management areas.
- Exposure to the ITIL framework
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 389651 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 389651Posted Date: Apr 15, 2024Work Area: Information TechnologyCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Bangalore, IN, 560066Job alert