IT Technology Services Senior Specialist- SAP BASIS, Service Delivery Specialist
SAP
- Bangalore, Karnataka
- Permanent
- Full-time
- SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
- Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
- Serve as an escalation point for technical issues related to the EOS customer landscape.
- SDS acts as the primary contact from the EOS delivery teams in the different service areas - Service Request Fulfilment, Incident Management, Event Management and Problem Management.
- Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
- Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
- Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
- Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
- Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
- Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
- Collaborate with Product Development and support for roadmap, feature and bug fixes.
- Proficient in analytical and solution-oriented thinking.
- Excellent written and verbal communication skills in English.
- Bachelor's degree or higher in Computer Science, Engineering, or Information Management
- 9+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
- Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
- Advanced technical background in Linux-based server operating systems
- Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 388192 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 388192Posted Date: Mar 14, 2024Work Area: Information TechnologyCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Bangalore, IN, 560066Job alert