AxisPhone:IBSL Specialist
Axis Bank View all jobs
- Mumbai, Maharashtra
- Permanent
- Full-time
INTERNAL USAGE:
No. of Vacancies: Reports to: AxisPhone: IBSL Team Lead
Is a Team leader? No Team Size:
Grade: Assistant Manager/Deputy Manager
Business: Retail Operations Department:� Axis Phone Sub-Department: Axis Phone
Location: Mumbai/Chennai
About Axis PhonesAxis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.About the Role
The purpose of the role is to drive sales for Axisphone.Key Responsibilities� Handling inbound and outbound calls based on the leads generated by inbound agents,� Driving achievement of monthly sales targets,� Identifying implicit and explicit customer need(s),� Positioning the correct product(s) to customers,� Booking loans over calls,� Doing regular follow-ups.
QualificationsOptimal qualification for success on the job is:� Graduate or Post-graduate from a recognized institution� 5-7 years of relevant experience
Role Proficiencies:For successful execution of the job, a candidate should possess the following:- Excellent written and oral communication skills,- Data analytics and MIS skills,- Relationship management to be able to effectively liaise with AxisPhone production teams and business stakeholders,- Strong grasp on data with good numerical aptitude,- Logical & critical thinking,- Objection handlingSkills:Refer to the Job DescriptionAbout Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses