Assistant Vice President - Vendor Engagement and Network & Voice Operations

Bangalore, Karnataka
Permanent
Full-time

12 days ago

Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Assistant Vice President - Vendor Engagement and Network & Voice OperationsIn this role you will be leading function and driving the project/operations end to end. You will be responsible for Global customer interaction. You should hold very rich experience in corporate Voice, LAN & WAN infra and must have worked on the latest technologies (Cloud, ACI, SDN and SDWAN). You should have good understanding of DevOps environmentYou will also be expected to work closely with vendors on a day-to-day basisResponsibilitiesPlaying leading role along with team while handling the operations issues and delivering the assigned projectsWorking with internal / external resources to deliver the assigned taskCandidate may get into Ops critical issues to isolate the root cause technically with help of teamHe/she may have to get into the issues technically, drive the issue closure along with OEMWork with different Vendors and service Provider for faster and accurate resolution/implementation.Identifying open risk in the production network and provide input for mitigation.Creation of technical documents and working with internal team to implement the sameFinding the scope improvement by initiating the Lean/Six Sigma projects to add the efficiency in to system/processDriving the cost productivity & initiativesAssisting with planning and developing the vendor management policy, program and proceduresFacilitating vendor selection and contract negotiation processesMonitoring vendor risk throughout the engagementMonitoring performance levels and periodically requesting and analyzing current due diligenceCommunicating with internal departments such as business units, internal audit, and senior managementQualifications we seek in you!Minimum QualificationsBachelor's degree in Computer Science or equivalent subjectRich Network Ops experienceMust have designed the network for large scale infra and delivered the project end to endCandidate must have worked/handled the IT projects and delivered end to endCandidate should have experience of handling the bigger teamCandidate should have prior experience of vendor governancePreferred Qualifications/ SkillsExcellent Communication skillsWhy join Genpact?Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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