Vacancy for QA -BPO

PS Human Resources and Consultants

Jabalpur, Madhya Pradesh
Permanent
Full-time

1 month ago

Role SummaryThe Assistant Manager – QA is responsible for ensuring high accuracy, compliance, and client-defined quality standards across KPO deliverables. The role focuses on auditing, process improvement, team coaching, and data-driven quality management.Key ResponsibilitiesQuality Monitoring & Audits

Conduct regular quality audits of deliverables, reports, and transactions.
Review complex outputs to ensure compliance with SOPs, client, and regulatory requirements.

Process Improvement (QA/QC)

Analyze quality data to identify trends and root causes of errors (RCA).
Implement corrective and preventive actions (CAPA).
Maintain SOPs, quality checklists, and audit frameworks.

Client & Stakeholder Management

Conduct calibration sessions with internal teams and clients.
Prepare and share quality dashboards, error analysis, and performance reports.
Handle client escalations related to quality.

Team Leadership & Coaching

Mentor and guide QA analysts and operational teams on quality standards.
Identify training needs and support skill development programs.
Provide regular feedback to improve individual and team performance.

Compliance & Risk Management

Ensure adherence to internal policies and external compliance standards (ISO, data privacy, etc.).
Support internal and external audits and ensure audit readiness.

Skills & Qualifications

Experience: 4–5+ years in Quality Assurance within BPO/KPO or similar domains.
Technical Skills: Strong MS Excel and PowerPoint skills; data analysis exposure preferred.
Quality Tools: Knowledge of RCA, CAPA, FMEA, Lean Six Sigma (preferred).
Soft Skills: Strong analytical ability, clear communication, attention to detail, and leadership mindset.

PS Human Resources and Consultants

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