Operations Manager

• Manage a team of outlet operators to ensure the smooth operation of the outlets assigned to them
• Build, track and review outlets' key performance indicators
• Maintain and work on improving SOPs for logistics and outlet operations
• Responsible for customer satisfaction indicators for assigned outlets - Google reviews, Delivery platform reviews etc.
• Work closely with the marketing team to promote the outlets for improving sales
• Set up and monitor the process for outlet audits
• Maintain accurate tracking of costs and operational efficiency for assigned outlets
• Work with a target-led approach to create definitive and measurable growth
• Responsible for hiring and training of outlet operators

Antal International