Telesales Executive

Powermax Fitness India Pvt. Ltd.

  • India
  • Permanent
  • Full-time
  • 2 months ago
Company OverviewPowermax Fitness India Pvt. Ltd. is a leading name in the Wellness and Fitness Services industry. Established over 13 years ago, the company has been dedicated to manufacturing high-quality fitness equipment. With a passion for exercise and wellness, Powermax has become renowned for its commitment to spreading fitness awareness and promoting a healthier lifestyle. Headquartered in Mumbai, the company is recognized for providing top-notch services and products across the globe.Job OverviewWe are seeking a dedicated and enthusiastic Telesales Executive to join our team at Powermax Fitness India Pvt. Ltd. This is a full-time, junior-level position based in Andheri. The ideal candidate will have between 1 to 3 years of relevant work experience in telesales or a related field. The successful candidate will play a crucial role in promoting our products and enhancing customer satisfaction through effective communication and relationship management.Qualifications and Skills
  • Proficiency in Customer Relationship Management software (Mandatory skill) is essential for maintaining and organizing customer data and interactions efficiently.
  • Excellent problem-solving skills (Mandatory skill) to identify customer needs and propose the best solutions to boost satisfaction.
  • Strong communication skills (Mandatory skill) for articulating product benefits effectively and handling customer inquiries professionally.
  • Outstanding active listening skills to understand customer queries and respond appropriately, ensuring clarity and customer satisfaction.
  • Solid verbal communication skills to convey information and ideas clearly when interacting with potential and existing customers.
  • Accurate data entry skills to document customer information and sales interactions diligently in the system for record-keeping and future reference.
  • Effective time management skills to prioritize tasks and manage multiple customer interactions efficiently within a fast-paced environment.
  • Familiarity with call center software for tracking and managing calls, ensuring smooth and organized telecommunication operations.
Roles and Responsibilities
  • Contact potential clients via phone to promote our range of fitness equipment and related services.
  • Build and maintain strong customer relationships to ensure ongoing satisfaction and loyalty through effective communication.
  • Understand customer requirements and provide appropriate suggestions or solutions to meet their needs.
  • Achieve or exceed sales targets while maintaining high-quality standards of customer service.
  • Maintain accurate records of customer interactions and sales in the CRM software for reporting and follow-up purposes.
  • Collaborate with team members to refine sales strategies and identify new business opportunities.
  • Handle customer complaints and provide swift resolutions to ensure customer delight and repeat business.
  • Stay informed about product features, industry trends, and competitor activities to provide up-to-date information to customers and surpass their expectations.

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