Customer Support Specialist - eCommerce (2-3 yrs) Noida (After-Sales/Customer Service)
A K Enterprises
Noida, Uttar Pradesh
Permanent
Full-time
2 months ago
Key Responsibilities: - Provide prompt and professional customer support to international customers via various channels (email, chat, phone). - Resolve customer inquiries efficiently and effectively, including order tracking, returns/exchanges, billing issues, and product information. - Accurately document all customer interactions in the CRM system. - Identify and escalate complex issues to higher levels of support. - Proactively identify and address customer concerns and proactively suggest solutions. - Build and maintain strong customer relationships through excellent communication and problem-solving skills. - Stay updated on product knowledge, company policies, and industry best practices. - Contribute to the continuous improvement of customer support processes and procedures. - Work collaboratively with other departments (e.g., sales, marketing, operations) to ensure customer satisfaction. - Meet and exceed individual and team performance targets (e.g., customer satisfaction, resolution time, first call resolution). Qualifications: - 2+ years of experience in customer support within an e-commerce or related industry. - Excellent written and verbal communication skills in [List of languages required - e.g., English, Spanish, French]. - Strong problem-solving and analytical skills. - Ability to work independently and as part of a team. - Proficiency in using CRM systems (e.g., Salesforce, Zendesk). - Strong time management and organizational skills with the ability to prioritize tasks effectively. - Ability to work in a fast-paced and dynamic environment. - Excellent customer service orientation with a focus on exceeding customer expectations. (ref:updazz.com)