ServiceNow ITSM - Technical Consultant
- Bangalore, Karnataka
- Permanent
- Full-time
- In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
- Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc.
- Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs.
- In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services.
- Hands on implementation experience on Bi-directional Integrations custom integration.
- Hands on experience on implementation of Custom Rest and Soap services.
- Identification & design of ServiceNow integration requirements, including
- ServiceNow Mid-tier setup
- Event Management integration
- Service Mapping & Discovery integration (CMDB)
- Develop and configure ServiceNow ITSM application, Service Portal in accordance with customer requirements and best practices.
- Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions.
- Develop UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer.
- Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc.
- Create, modify, and publish service catalog and Record producers.
- Suggest and implement proposals for process improvements within projects, once agreed.
- Provide technical documentation on modules / products, following company standards on customer projects.
- Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, HTML.
- Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.
- Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.
- Develop and document best practice approaches and reusable assets for the deployment team.
- Create and design user stories as well as assess solution built by developers and Support and Perform system testing and systems integration testing.
- Support user acceptance testing
- Support go-live and early life/warranty support periods.
- Stay up to date with the latest ServiceNow features and functionalities and make recommendations for improvement
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