Major Incident Management

The key roles and responsibilities of a Major Incident Manager:Identification and Classification :

Quickly identify and validate incidents as major incidents based on their impact and urgency.
Ensure that all relevant information is gathered and documented accurately.

Coordination and Communication :

Commanding, Controlling and Confident
Act as the central point of contact during a major incident.
Coordinate with various technical teams, stakeholders, and third-party vendors to ensure a swift resolution.
Provide regular updates to senior management and affected users about the status of the incident.
Must obtain strong communication and writing skill, familiar with Major Incident Management Notification
Should be knowing about Sequence of Event / White Board updates

Incident Resolution :

Lead the incident resolution process, ensuring that all necessary resources are mobilized.
Facilitate technical troubleshooting and problem-solving efforts.
Implement workarounds and temporary fixes to minimize business disruption.

Post-Incident Review :

Conduct a thorough post-incident review to identify the root cause and prevent recurrence.
Document lessons learned and recommended improvements to incident management processes.

Stakeholder Management :

Maintain strong relationships with key stakeholders, including business leaders, IT teams, and external partners.
Ensure that stakeholder expectations are managed effectively throughout the incident lifecycle.