Senior Software Engineering Manager

• Ensure the quality and integrity of the Software Development Life Cycle (SDLC) for their team and identify opportunities for improvement in how the team works, through usage of recommended tools and practices.
• Solve highly complex issues by applying sound technical approaches
• Set the teams objectives and key results in collaboration with Product and Experience Design (XD) partners
• Communicate context to the team, and set clear expectations
• Promote a culture of inclusion and diversity, encouraging and advancing Best Buys values
• Understand and evaluate the consequences and risks of changes
• Design and build solutions with impacts across multiple teams
• Participate in code and architecture reviews of the teams product
• Discuss trade-offs when making decisions on solutions
• Keep your team focused on quality and regular releases
• Collaborate with other teams to find creative solutions to customer issues
• Participate in production support along with their team.
• Apply in-depth understanding of your domain, and be knowledgeable about related domains
• Show a commitment to delivery deadlines, in particular seasonal and vendor partner deadlines that are critical to Best Buys continued success
• Provide technical guidance on issues that span multiple projects
• Evaluate and recommend libraries and frameworks that help with development
• Contribute bug fixes and features, but may not be on critical path for feature delivery
• Research new technologies to stay current with industry trends and standards
• Manage individual performance through regular 1:1s, coaching, mentoring, and encouragement of development plans
• Set tactical team goals in service of larger organizational strategic goals
• Maintain and influence relationships with stakeholders
• Evaluate talent gaps within the team, and help with interviewing and hiring

• 10+ years of relevant professional experience. Including:

• 2+ years of experience managing and leading engineering teams
• 4+ years of experience in Python and Java and familiarity AI/ML technologies,

• Familiarity with Jira, Github Actions or Jenkins, Splunk or Kibana or similar tools
• Bachelors degree in IT, Computer Science, Engineering or a related field

• Experience working in an omni-channel retail environment
• 2+ years of experience with Contact Center systems (voice, chat, agent) such as Twilio, Google CCAI or AWS Contact Center
• 1+ years of experience with bot technology for chat and voice such as Google Dialogflow

• This position is based in Bengaluru.
• Best Buy India operates under a hybrid work model (in office / remote) with an expectation for employees to be in the office three days a week Generally, Tuesday, Wednesday, and Thursday.
• As a global organization, maintaining collaboration across the globe is a key proposition. Within the framework of established guidelines, employees may be required to engage in extended hours during critical periods.

Best Buy