Job Summary: The Merchandising & Customer Care Manager is responsible for developing and executing merchandising strategies to maximize brand visibility, drive sales, and enhance the overall customer experience. This role involves collaborating with cross-functional teams to plan and execute product/gifting assortments, visual merchandising displays, and promotional campaigns that align with the brand's objectives and resonate with the target audience. Key Responsibilities: Develop and implement merchandising strategies that support the brand's overall objectives and drive sales across various channels, including retail stores, e-commerce platforms, and wholesale partners. Collaborate with the marketing, product development, and sales teams to develop seasonal merchandising plans, product/gifting assortments, and promotional strategies that align with the brand's positioning and target market. Conduct market research and analysis to identify consumer trends, competitive landscape, and emerging opportunities for product merchandising and assortment planning. Work closely with product development teams to ensure alignment between merchandising strategies and product assortment planning, including product launches, line extensions, and promotional campaigns. Develop and maintain merchandising guidelines, standards, and best practices to ensure consistency and brand integrity across all channels and touchpoints. Manage the planning and execution of visual merchandising displays, store layouts, and in-store promotions to optimize product visibility and enhance the shopping experience. Collaborate with retail partners to negotiate and execute merchandising agreements, planograms, and promotional initiatives that drive sell-through and maximize brand exposure. Analyze sales data, inventory levels, and customer feedback to evaluate the effectiveness of merchandising strategies and identify opportunities for optimization and improvement. Monitor market trends, competitor activities, and consumer insights to inform merchandising decisions and identify opportunities for innovation and differentiation. Lead and develop a team of merchandising associates, providing guidance, support, and training to ensure alignment with brand standards and objectives. Manage the Customer Care Operations & Keep accurate records and document customer service actions and discussions Analyse statistics of the queries received compile report Take ownership of customers' issues and follow up with Internal and external stakeholders and work on resolutions Supervise customer care team. Including coaching, training and motivating staff to perform effectively Qualifications: Bachelor's degree in marketing, business administration, retail merchandising, or a related field; Master's degree preferred. Proven experience of 5 to 6 Years in merchandising, retail management, or related roles, preferably within the fashion, apparel, or consumer goods industry. Strong understanding of merchandising principles, product/gifting assortment planning, and retail marketing strategies. Excellent analytical skills, with the ability to interpret sales data, identify trends, and make data-driven merchandising decisions. Creative thinking and problem-solving abilities, with a passion for driving innovation and creating compelling product displays and promotions. Strong communication, negotiation, and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners. Experience managing and developing a team, with a focus on coaching, mentoring, and performance management. Proficiency in merchandising tools and systems, including retail planning software, inventory management systems, and data analytics platforms. Ability to thrive in a fast-paced and dynamic environment, with a flexible and adaptable approach to changing priorities and business needs.