Assistant Officer, Specialist, Account Services, Consumer Banking Ops, Technology & Operations

DBS Bank

  • Tamil Nadu
  • Permanent
  • Full-time
  • 3 days ago
Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose
  • To Investigate the account opening documents, Static changes of the customers.
  • To complete document checking, KYC checks, On-boarding activities.
  • Uploading KYC documents with CERSAI as per TAT.
  • MIS preparation, Audit data submission, Working on large volume of data.
  • To ensure high level governance standards are maintained on the on-boarding exceptions
  • Adherence to SLA and defined TAT.
  • Adoption to digital strategy and drive Design for No Operations.
Key RequirementsKey Accountabilities
  • KYC checks, Upload records to CKYCR
  • Onboarding checks: AML/PEP/Watchlist checks as per AML policy.
  • Query management. Delivery TAT and Customer satisfaction.
  • Data accuracy & Transaction quality.
Job Duties & responsibilities
  • Ensure adherence and execution of customer on-boarding, KYC, Static data update, NRI account guidelines.
  • Ensure adherence of controls, risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi.
  • Ensure all activities related to KYC, CKYC is adhered with respect to guidelines and completed within agreed SLA/TAT.
  • Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI.
  • Ensure upload of documents during Re KYC, Inactive, Dormant and CKYC process.
  • Execution of PIN printing and other BCP activities.
  • Obtain minimum satisfactory audit rating for the team.
  • Ensure and implement BOD & EOD controls on exception activities.
  • Generate ideas for new processes/initiatives. Participate in UAT. Robust checks in customer on-boarding process and drive DFNO.
Required Experience
  • A minimum of 2-3 years’ experience in retail banking with experience of AML/KYC and banking operations.
  • Sound knowledge of KYC, CKYC, Excel skills, AML and Retail account services guidelines.
Education / Preferred Qualifications
  • Minimum of graduation from recognized university
Core Competencies
  • Processing with eye for detail, data accuracy and good typing skills
  • Good interpersonal and excellent communication skills.
  • Effective control measures and governance standards
  • Good attitude, aptitude towards fast adoption of new technology and digital lifestyle
  • Good interpersonal & analytical skills
Technical Competencies
  • KYC and AML controls
  • Customer Relationship
  • Retail Banking Operations
  • Communication skills
  • Digital strategy adoption
  • Excel skills
Work Relationship
  • Teamwork
  • Stakeholder management
  • Customer experience & joyful banking

DBS Bank