Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose
Account services team is responsible for managing several types of corporate customer onboarding and static data maintenances in several systems.
Key RequirementsKey Accountabilities
Handling system maintenance for onboarding customers in corporate net baking system, Debit card system, collection system, Corporate UPI system etc.
Regulatory reporting & adherence to guidelines issued by RBI & other authorities.
Manage process risks & Management awareness of incidents.
Ensure systems are geared as per business requirements.
Ensures High level of employee engagement.
UAT for product enhancement & development in systems.
Job Duties & responsibilities
Ensure timely and accurate delivery of customer onboarding and maintenance in online platforms.
Liaising with Product team/Branches/Risk team/Recon team/RM’s etc for Smooth operations.
Own the Customer Transaction end to end.
Open to work and perform in dynamic environment and under pressure situations, wherein individual skill combines with team's performance to determine the success of the unit.
Understanding & highlighting the risks in the process and work on process improvements
Handling various internal & external audits independently and keeping the unit audit-ready at all points of time.
Ensure that the Team and self KPI’s and KRI’s are managed and maintained as per the unit’s expected standards.
Ensuring the transactions are done as per the processes and policies of the bank.
Capable of managing project level deliverables and targets
Ensuring all reconciliations are performed in timely manner.
Required Experience
At least 3- 5 years’ experience in banking
Self-motivated with good interpersonal and communication skills.
2-3 years of Work Experience in handling the operations (retail and corporate).
Should have handled Projects related to some kind of system implementation/migration.
Should have strong analytical & interpersonal skills.
Handling all types of customer complaints, enquiries and Queries.
Excellent Client / Customer management skills, business orientation.
Be capable of ensuring smooth transition without impacting customer deliverables, to manage processes and metrics on a day-to-day basis,
Should possess proven track record in working on projects.
Education / Preferred Qualifications
Graduate / post-graduate with relevant work experience in working in the Corporate Account maintenance Unit.
