Work with one of the top logistics MNC Work on high growth digital transformational model Job Description Develop and execute a comprehensive strategy to enhance the digital customer experience throughout the entire lifecycle journey. Lead the creation of customer-facing portals, ensuring they are user-friendly, intuitive, and aligned with business objectives. Gain deep insights into system backend design to design solutions that seamlessly integrate and optimize customer experiences. Champion user-centric design principles to ensure platforms and solutions are intuitive and easy to use. Develop self-service platforms that empower customers to efficiently address their needs independently. Collaborate with cross-functional teams across Middle east, India and South Africa including IT, UX/UI designers, Operations, local marketing and brand teams to drive successful digital initiatives. Utilize data and analytics to measure, analyze, and continually improve digital experiences. Ensure that digital solutions comply with relevant industry standards and regulations. The Successful Applicant Proven experience in developing and implementing digital strategies to enhance customer experiences. Strong background in designing and launching customer-facing portals or digital platforms. Solid understanding of system backend design, with the ability to translate technical concepts into user-friendly solutions. Proficiency in UX principles and a track record of creating intuitive, user-centric designs. Demonstrated ability to create self-service solutions that streamline customer interactions. Strong project management skills to oversee end-to-end digital initiatives. Comfortable using data and analytics to drive informed decisions and optimize digital experiences. Familiarity with relevant compliance and regulatory requirements in the digital space. Excellent communication and collaboration skills to work effectively with cross-functional teams. A forward-thinking mindset to stay updated with industry trends and emerging technologies. What's on Offer Work with the top logistics MNC with a global hands on exposure and fast growing environment
