This position is required to: - provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach - Own Tier 2 solution…
What I'll be doing - your accountabilities Drive efficient capacity planning & scheduling, define and governs process to build weekly/monthly/quarterly staffing plans and ensure…
DESCRIPTION As Workforce Manager, Buyer Abuse you will be responsible to lead a team of workflow analysts [RTAs] to drive service levels and Site Operational metrics. You will p…
BASIC QUALIFICATIONS - 12+ years of experience in a contact center environment - 8+ years previous experience in a Workforce Management role as a Scheduler/scheduling analyst. …
BASIC QUALIFICATIONS - Bachelor's degree in an analytical or business field, or comparable business experience with some technical background - 3+ years of previous experience i…
Minimum qualifications: Bachelor's degree or equivalent practical experience. 15 years of experience in vendor management, supplier management, or service delivery management…
BASIC QUALIFICATIONS - Bachelor's degree in an analytical or business field, or comparable business experience with some technical background - 3+ years of previous experience in a…
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect …
Job Description The Associate Manager beyond performing complex staffing and forecasting models to drive service level and customer satisfaction results to achieve and exceed servi…
Job Description The Associate Manager beyond performing complex staffing and forecasting models to drive service level and customer satisfaction results to achieve and exceed ser…
Your potential, unleashed. India's impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential am…
Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide …
Minimum qualifications: Bachelor's degree or equivalent practical experience. 3 years of experience in a contact center environment. 2 years of experience in a workforce management…
Minimum qualifications: Bachelor's degree or equivalent practical experience. 3 years of experience in a contact center environment. 2 years of experience in a workforce …
Description and Requirements What we're looking for: 7+ years of experience in workforce management with at least 3+ years of experience in workforce planning, data analytics, …
Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some…
BASIC QUALIFICATIONS - 12+ years of experience in a contact center environment - 8+ years previous experience in a Workforce Management role as a Scheduler/scheduling analyst. - 5+…
In This Role You Will Directly manage a team of Analysts and Planners. Identify, prioritize, and coach all direct reports in development areas. Create strategic recommendations to …
Designation: Lead - WFM Core Areas: Lead - WFM is responsible for managing and ensuring that the service level agreements for various programs are met. This profile will also b…