Senior Associate - Pre-Print Operations Support (Back Office)

Genpact

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 23 days ago
Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .We are inviting applications for the role of Senior Associate – Pre-Print Operations Support (Back Office)
In this role, you will be responsible for supporting back-office operations related to print and digital ad scheduling. You will collaborate with US-based stakeholders and utilize in-house tools to manage ad orders and ensure timely execution.ResponsibilitiesManage non-voice back-office operations for ad scheduling and print order processing.Understand and navigate client portals to communicate analysis results effectively.Ensure accurate and complete updates in the client portal as per client instructions.Prioritize tasks efficiently to meet defined SLAs and daily targets.Multitask across different markets and applications as required.Analyze assigned markets proactively to identify opportunities for process improvement.Provide support across multiple queues and teams within the process.Document requirements to facilitate automation and reporting enhancements.Act as a central point of contact for clients using print and digital products.Foster a collaborative and positive work environment across onshore and offshore teams.Qualifications we seek in you!Minimum Qualifications / SkillsGraduate in any stream.Good years of experience in a similar process or industry.Strong written and verbal communication skills in English.Ability to prioritize tasks and meet tight deadlines.Detail-oriented with a strong sense of urgency.Proficiency in Microsoft Excel and Office tools.Preferred QualificationsExperience working in a client-facing or collaborative environment.Familiarity with internet technologies.Why join Genpact?Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact