Executives

EXL Service

  • Noida, Uttar Pradesh
  • Permanent
  • Full-time
  • 1 day ago
Job Description:
  • Good Computer navigation skills, keyboarding skills
  • Should be familiar with MS Office
  • Typing speed must be between 30-35 wpm with 95% accuracy
  • Possesses necessary knowledge of business concepts to effectively perform the job
  • Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
  • Commits to achieving specific objectives and takes ownership for accomplishing them.
  • Responsible for handling high volumes of transactions.
  • Effectively balances quality, timeliness and productivity standards
  • Webchat/Digital knowledge
  • Self discipline
  • Result and Customer oriented
  • Adaptability and Flexibility
  • CEF scores of B2 on both Written and Spoken English
  • Excellent written and verbal communication skills
  • Good comprehension skills
  • Strong questioning and reasoning Skills
  • Customer Service focus
  • Ability to multi task, prioritize and manage daily work activities
Education RequirementsGraduate with at least 15 years of education.Work Experience RequirementsMinimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable.

EXL Service