Service Relationship Manager-POS-BRANCH BANKING-POS (Point of Sale)
- Noida, Uttar Pradesh
- Permanent
- Full-time
- Needs to pick the cases from RISK RCU file on regular basis
- Mark the mail to respective Merchant/PSM/PRM/ASM/Branch with transaction details
- Connect with Merchant over the call arrange required docs
- Post initial checks docs to be presented RCU team
- Follow ups with team & coordination with merchant in case any other requirement till payment released
- Processing refund basis merchant & RCU team confirmation
- Before releasing the payment checking Chargeback history & highlighting the status to RCU & OSG in case any outstanding found.
- Maintain the feedback in excel file
- Regular circulation of hold cases details to sales team
- TID deactivation SR has to be raised on RCU team confirmation.
- Warning mailers to be issued for Cash funding cases.
- Sales and revenue through service, cross sell (Insurance & Loan) and enhanced customers experience.