Service Reliability Engineer 20281 Mumbai (Job Code : J47136)
Sampoorna Computer People
Navi Mumbai, MaharashtraMumbai, Maharashtra
Permanent
Full-time
15 days ago
Excellent Opportunity with our client for Service Reliability Engineer 20281 Mumbai (Job Code : J47136) Exp :2 - 4 Years Location:Mumbai Key Skills:BGP,OSPF Please pass on or Share this message to your friends who are looking for similar roles https://www.sampoorna.com/JobPostingDisplay.aspJobID=30479&JRID=0.3615272 At least 2-4 Years of relevant experience ( NOC experience preferred) Full understanding OSI Layers/Model ( conceptual framework used to describe the functions of a networking system ) Full level understanding on 2-3 technologies or Expert level understanding on 8-15 technologies Understanding of IT management system tools like NGSD, SNOW, Remedy & Event monitoring tools like SMARTS, NETCOOL, Solar wind Basic level understanding of Ethernet, TDM, E1, T1, E3, DS3, STM1 technology & how to troubleshoot the layer L1/2/3 faults Basic level understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/DMVPN/IPSEC/VOIP/SIP/SDWAN Cloud technologies Ability to identify, diagnose & troubleshoot the network issues as a 1st line tech for proactive & reactive incidents for managed / unmanaged devices Basic level understanding of Cisco Data(Routing and Switching), Cisco Access Points, Cisco WLC, Cisco Leaf and Spines, Cisco APIC and F5 Load balancers Responsible to work on new service requests like addition of new network assets for data platform which requires hardware and configuration changes. Ability to drive the resolution process for all incidents by assessing the exact business impact and ensuring collaboration at the highest level for quick resolution Basic level understanding of Continuous Improvement Process, ISO 27001 & ISO 9001 Through understanding of product catalogue & service operation processes ( desirable ) Solution monitoring and multi-layer troubleshooting Through understanding of customer solutions and design/architecture Ability to organize and attend international conference calls and discuss technical issues Experience in operation of end to end customer solutions Excellent communication ( verbal & written ), Interpersonal and Negotiation skills - internally, analytical thinking and customer centric approach Self-starter, ability to work without minimal guidance and supervision Team-player, ability to learn and share the best practices & skills Enthusiastic, pro-active with learning ability having desire to improve overall e2e experience for external & internal customers Ability to manage the customer incidents through
