Job Description (Posting). 1.2 FX4 Implementation Engineer ( This JD is for India location except Bangalore & Noida)1.2.1 Responsibilities ESP Order management: processing of ESP orders, ensuring orders are progressed in a timely manner, remediation of items tagged as risks of rejection/cause of aging, reviewing of ESP order details using automated tools Network Performance Audit: conducting audit on Network Health, technology assessment, security vulnerability, MNSO standard compliance, etc. Pre-/post-tests: performing requested pre/post tests, OOB connectivity tests, signal strengths, functionality tests, etc. Network Documentation: creating/updating Network documentation for Customer's managed networks, i.e., pre and post design impacting implementations/activities Process documentation: maintaining run books, checklists, method of procedures, operational manuals, governance/administrative reports, training manuals, etc. Automation: Diligent execution of automation tools to improve quality and productivity; development of streamlined processes or new automation techniques Implementation: support logical changes that are classified as mid-to-low risk/low impact or of low/moderate complexity Innovation: Participate and potentially lead innovation design projects and implementation of new tools Prepare and work with Verizon leadership on regular and ad-hoc performance reporting for Engineering functions, including pre-defined weekly and monthly reporting. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases Qualification B-Tech No. of Positions 1 Skill (Primary) EIS-Network Data-Network Data Auto req ID 1338048BR
