IT Support Engineer
Quality HR India View all jobs
- Vapi, Gujarat
- Permanent
- Full-time
- Provide day-to-day IT support for desktops, laptops, printers, and user applications
- Install, configure, and troubleshoot hardware, software, and network issues
- Monitor and maintain servers, LAN/WAN networks, and IT infrastructure
- Ensure system uptime and quick resolution of technical issues in plant operations
- Support and coordinate basic operations of SCADA, DCS, and other industrial systems
- Assist in managing user accounts, access control, and security permissions
- Implement basic cybersecurity practices such as antivirus updates and patch management
- Perform regular data backups and assist in disaster recovery activities
- Support ERP systems (e.g., SAP) and other business applications
- Maintain IT documentation, asset records, and inventory management
- Coordinate with vendors for hardware repairs, AMC support, and service requests
- Assist in network configuration (switches, routers, IP management, VLANs)
- Support CCTV systems, access control, and communication tools
- Follow IT policies, safety standards, and change management procedures
- Troubleshoot issues to minimize downtime in production environments
- Assist in IT projects such as system upgrades, migrations, and new implementations
- Provide basic user training and technical guidance when required
- Strong troubleshooting and problem-solving skills
- Basic knowledge of networking and system administration
- Understanding of industrial IT environment
- Ability to work in plant/shift environments
- Good communication and coordination skills