Senior Manager, Data Center Operations
NTT Corporation
- Hyderabad, Telangana
- Permanent
- Full-time
- Lead and manage the team of DC Site Manager, Deputy Site Manager, Technicians, and Security team within the Rhine/Main region.
- Maintain good working relationships with other Regional Directors and senior-level stakeholders at NTT GDC.
- Takes all necessary measures to ensure that the customer SLA’s are met at all times. The goal is 100% service availability and zero downtime for all DC buildings in the region.
- Provide mentoring and leadership to the staff within the region by fostering a culture of passion and commitment for reliability and customer service.
- Manage all administrative and personnel affairs within the region by supporting recruitment, training, and staff engagement activities supported by an office manager resource.
- Enable the region to achieve its objectives and facilitate collaboration with other regions and departments across the business.
- Work with other areas of the business to ensure that a proactive culture towards safety and engineering best practices is promoted within the region.
- Identify and drive improvements to region’s operational capability, working practices, productivity, and quality.
- Ensure compliance against operational processes such as Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and safety systems.
- Support the business’s commitment to quality and other related certifications by ensuring continual improvement against standards.
- Maintain relationships with key customers, authorities, and vendors within the region.
- Ensure the highest levels of satisfaction, including by attending periodic business review meetings.
- Support any regulatory or industry certification by facilitating reporting and auditing within your region.
- Manage a substantial budget by working closely with the DC Site Manager.
- Undertake regular business planning reviews and support the business planning process for future expansions and new business.
- Provide operational input and requirements to the development of new facilities within the region and establish new operational capabilities as new sites and infrastructure are built.
- Collaborate with your colleagues in Operations and the wider business to implement change and strategic projects.
- Take an active leadership role and live the NTT values by supporting and facilitating and guiding subordinate teams through changing environments.
- Direct and manage regional resources during complex incidents and drive communication with customers and suppliers through to resolution, including supporting any subsequent root cause analysis.
- Strategic thinking individual with the structured and target-oriented approach.
- Demonstrated skills in leadership, technical management, and collaboration.
- Outstanding relationship-builder and communicator, both internally and externally.
- Ability to work in multinational, interdisciplinary, and culturally diverse teams.
- Passion for start-up and ramp-up environments.
- A passion for listening to stakeholders and customers and a world-class service mentality.
- Excellent written and oral communication skills, along with strong quantitative analytic skills.
- Modern leadership style, excellent leadership skill set, and role model for NTT values.
- Being an example in guiding teams through changing environments.
- Bachelor’s degree in engineering or business administration or real estate or equivalent.
- Demonstrated experience in strategic planning, business management, corporate leadership, and decision-making in an international and growing technical corporate environment.
- Excellent understanding of the complexity of data centers with demonstrable management and leadership experience.
- Demonstrated knowledge and experience in the operation of data centers infrastructure: both M&E and related security facilities.
- Demonstrated experience in leading within critical service environments.
- Proven track record of setting up and managing cross-cultural and cross-functional teams.