Assistant Manager - Global Network Development
- Gurgaon, Haryana
- Permanent
- Full-time
- A committed individual focused on handling agent inquiries and ensuring that we increase our wallet share from the agents through effective and efficient inquiry handling process.
- Manage Agent Inquiry.
- Ensure timely (within 2hours of ticket creation) response to agent inquiry.
- Coordinate with product/pricing team to procure rates to create proposal for agent.
- Follow-up with agent on response.
- Maintain and monitor the response to create various performance matrices.
- Keep GND manager and other stakeholders on any variations, both positive and negative.
- Timely information to product team on business closure.
- Ensure maintenance of data quality.
- Highlight anticipated issues proactively.
- Identify root cause and create action plan for resolution.
- Enable Route development managers/GND Managers with data to promote more business with agents.
- Acquire a thorough understanding of pattern of business from agents(VIP & System partners).
- Anticipate and suggest scope of improvement.
- Ensuring new wins by analyzing previous lost quotes.
- Timely distribution of necessary reports to relevant stakeholders.
- Timely escalations when needed.
- Knowledge and experience in customer experience management.
- Understanding of pricing and various components that may influence proposal creation.
- Knowledge of geography and orientation for essence of time.
- Overall understanding of business processes and interdependencies.
- Preferred: knowledge and experience in Continuous Improvement Process methodologies
- Ability to create/write quote requirements clearly for use by other employees.
- Good communication and interpersonal skills - able to work effectively with individuals across all levels of the Company.
- Proactive, meticulous and able to take good ownership of tasks assigned.
- Possess good attention to details.
- Strong execution and coordination skill.
- Strong sense of responsibility and ownership.
- Bachelors degree from reputed university.
- Knowledge of working on various systems related to pricing platform
- Must have experience of 3-4 years in logistics or freight forwarding industry.
- Minimum 2 years of pricing experience
- Fluent in English (written and spoken)
- Additional local language is an advantage
- Ensure that highest level of standards are maintained within GND request desk.
- Any kind of non-adherence of resistance to be escalated to relevant internal or external stakeholders.
- Any additional task, apart from mentioned in this document, to be highlighted to reporting manager
- The scope of work of each employee includes the job description, but is not limited to it. Subject to an agreement with functional and disciplinary manager.