- Ensure smooth onboarding of new clients, completing all setup and implementation milestones within agreed timelines.- Build and maintain strong client relationships to achieve targeted satisfaction and retention rates.- Identify and pursue upsell/cross-sell opportunities within existing accounts, especially in the B2B government vertical.- Act as the primary point of contact for client issues, ensuring timely resolution within SLA commitments.- Conduct regular review calls and gather client feedback to improve adoption and overall experience.- Share client insights with internal teams to support product enhancements and sales strategies.- Maintain accurate CRM records for all client interactions, updates, and opportunities.- Submit periodic reports on account health, renewal status, and potential risks. (ref:updazz.com)