Manager, BizOps - Life Insurance
PhonePe
- Bangalore, Karnataka
- Permanent
- Full-time
- Lead a team of folks, responsible for AOP/sales and it's achievement
- Identify root causes of errors and investigate their impact on business operations and sales
- Analyze and provide data/,metric insights on issue fixes to reduce business loss to internal (Business, Tech, Product,etc.) as well as external stakeholders (Insurers)
- Drive Issuance end-to-end with Insurers and enable right SOPs to track the same
- Creation of monthly / weekly/daily reports to drive business decisions
- Feed ingestion for daily transactions, weekly MIS updation, Stuck transactions clearance for smooth day-to-day operations
- End-to-end management of Mandate calling, ingestion of data, renewal calling, settlement balance monitoring, negative balance monitoring
- Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes to the leadership
- Coordination with external partners and vendors to ensure a smooth flow of business
- Responsible for defining, developing and communicating key metrics and business trends to partner and management team
- Creation and maintenance of documentation related to processes, issues, and solutions
- Grasping the underlying processes and data flows and should be able to analyze and work on the errors
- Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOCs and internal business, product & tech team
- Actively work to set up scalable processes and wherever possible strive to suggest automation and optimisation
- Strategize outreach attempts for improved issuance and persistency/mandates for policies
- Strong attention to detail, problem solving and analytical skills
- Exceptional written and verbal communication skills to interact with ISPs
- Ability to manage internal and external stakeholders effectively
- Ability to lead a team by example
- Advanced knowledge of Microsoft Excel,Docs,Google sheets
- Basic knowledge of SQL
- Bachelors 3 - 5 years of experience/ Masters 1 - 5 years of experience
- Tier 2 Engineering/Graduation or MBA/Post-graduation College
- Handled a team before
- External stakeholder exposure
- Preference - Digital Insurance/Fintech/BFSI/Payments Platform/Insurance Tech/Life Insurance
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy