Manager Customer Service - OMNI
- Mumbai, Maharashtra
- Permanent
- Full-time
- Partner Customer service for OMNI Channel. Drive fill rates by improving forecasting and availability at depots. Work Closely with Sales team to drive business.
- Drive OMNI Supply chain strategy for Hershey including logistics Partnership, demand sensing and value added service to key accounts.
- Lead OMNI Logistics and work with accounts to optimize OMNI Cost to Serve
- Drive Depot Level Forecasting for OMNI channel through IDP and sales collaboration
- Drive Order Management for OMNI with accuracy and adherence.
- Effectively partner with Sales, and Logistics team to resolve issues around reconciliation and reduce sales returns
- Work with Key Customer Accounts to reconcile fill rates, update masters & drive joint business plans
- Key skills include strong e-commerce platform knowledge (specifically Q-Com) & Excel proficiency.
- Excellent communication and collaboration skills, particularly with internal teams like sales and supply chain.
- MBA from Tier - 2 institutes preferred
- 3-5 Years with FMCG experience