Integration SupportEngineer – IRC210597
GlobalLogic
- Hyderabad, Telangana
- Permanent
- Full-time
- Bachelor’s in Information Technology, or Computer Science, or a related field plus 2-3 years of recent experience.
- Experience in Chat Support / Email Support / L2 Support / Escalation process and writing developer documentations (Minimum 1 to 2 years)
- Good to have knowledge on Data analysis skills and SQL (with 1+ years of experience).
- Strong written and verbal communication skills.
- Must have experience working in a Linux /Unix environment.
- Past experience of working with one of the object-oriented programming languages, such as Java, Python, C++, C#, etc.
- Experience of communication with external clients – writing impactful emails, publishing documentation.
- Be able to context-switch and manage multiple integration tasks in parallel across various implementation stages.
- Comfortable manipulating various data formats, including CSV, XML, and JSON.
- ast experience of working with one of the object-oriented programming languages, such as Java, Python, C++, C#, etc.
- Communicate effectively with engineering and other technical groups to enhance products and resolve customer issues.
- Implement, troubleshoot, and support tools and applications. Analyze partner data to identify issues and communicate actionable insights to product stakeholders.
- Troubleshoot, escalate and respond to technical product support requests from internal stakeholders and external partners.
- Create developer documentation (Example: Writing and/or creating Developer Guides; Reference Implementations; Pseudo Code; Data Work-Flow Diagrams, etc.)
- Be able to work autonomously under established timelines.
- Proactively communicate status to team members.