Manager Service Level & Supplier Mgmt

SITA

Mumbai, Maharashtra
Permanent
Full-time

1 month ago

OverviewWELCOME TO SITAis the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.Ready to redefine air travel? The journey starts here, with you at SITA.ABOUT THE ROLE & TEAM:As Manager Service Level & Supplier Management you will negotiate and agree contracts with telecom suppliers in the Middle East Region (Internet Suppliers, Network suppliers or Integrators, Telecommunication Carriers and Airport Authorities) and manage them through their lifecycle. Ensure compliance to Purchasing policy as well as adherence to agreed supplier operational processes and best practices. Own commercial and contractual relationship with telecom suppliers and manage supplier performance. Obtain value for money from suppliers and contracts. Be the central point of expertise for Telecom sourcing in the Middle East Region.Reporting to the Director Purchasing, you will be a part of the Finance team.WHAT YOU WILL DO:

Source services as required by the sales teams or the product management organization
Support sales teams with service information and coordinate bid opportunities with suppliers
Manage, track, measure and monitor the status of all sourcing and contract negotiations activity
Manage supplier contracts and other legal agreements for compliance
Ensure compliance with contract approval process and adherence to contract standards
Generate cost savings and cost avoidance through good negotiation skills, re-negotiation / re-rating of installed base and competitive sourcing practice (RFP,...)
Monitor and review supplier performance, relationship and competitiveness
Assist in establishing supplier Service Level Agreements and metrics dashboard
Review and evaluate suppliers Service Level Agreements to identify areas of improvement
Maintain up to date supplier products and services portfolio catalogue in Supplier Knowledge Database
Maintain a process for dealing with contractual escalations or contractual disputes, and ensure all contractual escalations and contractual disputes are resolved in a timely and effective manner
Ensure that all supplier processes are consistent and interface to all corporate supplier strategies, processes, and standard terms and conditions
Seek and provide information from suppliers for improvements in products and services
Establish and maintain effective working relationships with other employees, key stakeholders, executives and vendors
Oversee / manage supplier escalation process, ensuring that all stakeholders are kept informed from inception to resolution
Assist SITA project teams on recommendation of desired vendor solutions for SITA customers, giving expertise in supplier qualifications
Support the regional Business Units for customized deals.
Manage operational performance review for our top and critical suppliers in the Middle-East region.
Ensure SITA efficiency at airports by supporting airport solution and partnering with airport authorities and airport suppliers in the
Source services as required by the sales teams or the product management organization
Support sales teams with service information and coordinate bid opportunities with suppliers
Manage, track, measure and monitor the status of all sourcing and contract negotiations activity
Manage supplier contracts and other legal agreements for compliance
Ensure compliance with contract approval process and adherence to contract standards
Generate cost savings and cost avoidance through good negotiation skills, re-negotiation / re-rating of installed base and competitive sourcing practice (RFP,...)
Monitor and review supplier performance, relationship and competitiveness
Assist in establishing supplier Service Level Agreements and metrics dashboard
Review and evaluate suppliers Service Level Agreements to identify areas of improvement
Maintain up to date supplier products and services portfolio catalogue in Supplier Knowledge Database
Maintain a process for dealing with contractual escalations or contractual disputes, and ensure all contractual escalations and contractual disputes are resolved in a timely and effective manner
Ensure that all supplier processes are consistent and interface to all corporate supplier strategies, processes, and standard terms and conditions
Seek and provide information from suppliers for improvements in products and services
Establish and maintain effective working relationships with other employees, key stakeholders, executives and vendors
Oversee / manage supplier escalation process, ensuring that all stakeholders are kept informed from inception to resolution
Assist SITA project teams on recommendation of desired vendor solutions for SITA customers, giving expertise in supplier qualifications
Support the regional Business Units for customized deals.
Manage operational performance review for our top and critical suppliers in the Middle-East region.
Ensure SITA efficiency at airports by supporting airport solution and partnering with airport authorities and airport suppliers in the Middle-East region.

QualificationsEXPERIENCE:

Minimum 3 years’ experience in a telecom procurement or vendor management role
Minimum 5 years’ experience, preferably in the telecom or IT industry
Experience in definition and management of service levels and operational metrics-
Experience in negotiating & managing contractual relationships with telecom suppliers
Experience in developing and implementing processes for specifying tendering and selecting suppliers.
Experience in project management
Budget management and cost controlling
Strong written and verbal communication skills
Proven negotiating skills and influencing abilities
Ability to handle diverse and complex assignments concurrently
Strong numerical and analytical skills
Strong interpersonal skills, including teamwork, collaboration and facilitation
Assertive, organised, innovative and autonomous
Ability to deliver results in rapidly changing environments

NICE-TO-HAVE:

Ability to speak, read write, Arabic language
CIPS Membership with CSCP (APICS), CCMA, CCMP, CPP /CPPM ( APS), CISM ( IPSCMI )
ITIL

WHAT WE OFFER:SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:🏡 Flex-week: Work from home up to 2 days/week (depending on your Team's needs).⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!🙌🏽 Competitive benefits according to the local marketSITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

SITA

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