Analyst II, IA Production Support
Boston Scientific
- Gurgaon, Haryana
- Permanent
- Full-time
- Utilize monitoring tools to oversee the execution of data ingestion jobs, ensuring timely and accurate processing.
- Respond promptly to system alerts and anomalies, escalating critical issues to the appropriate teams or individuals.
- Collaborate with cross-functional teams to ensure a swift resolution to system interruptions or failures.
- Document and track incidents, maintaining a comprehensive record for future reference and analysis.
- Conduct thorough troubleshooting of data ingestion issues, employing a systematic approach to identify root causes.
- Provide regular updates to internal stakeholders on the status of data ingestion jobs and systems’ health.
- Communicate effectively with business users, translating technical details into non-technical language as needed.
- Manage relationships with external entities, including clear communication, setting expectations, and ensuring deliverables meet the required standards.
- Identify opportunities for process optimization and automation to enhance system reliability.
- Adhere to BSC software development methodologies, Standard Operating Procedures (SOP), Work Instructions & required trainings.
- Collaborate with security teams to implement and monitor access controls and data encryption measures, including setup, removal, updates for Rapid Response user access.
- Bachelor’s degree.
- 2+ years of experience in data-related roles or validated equivalent.
- Support experience in a global environment including coordination and alignment with multiple stakeholders.
- Experience in SAP ECC 6.0 and S/4 HANA (SAP BODS suite of tools)
- Should have worked on the preparation of Technical Specification documents.
- Experience in Data Migration project with an end-to-end implementation.
- Proficient in English (B1 or above)
- Team is required to work on weekends and public/national holidays to support Business.
- Familiar with Power Automate/PowerApps.
- Skilled in Excel functions such as VLOOKUP, SUMIF, and PivotTables.
- Capable of analyzing data, creating complex spreadsheets, and automating tasks.